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Frequently asked questions
Important questions to ask your HVAC Technician
While some HVAC companies offer basic services such as maintenance, repairs, and installation, others provide more specialized assistance. Specialties may include commercial HVAC, emergency services, energy conservation, and indoor air quality evaluations. Be sure to analyze your needs and find an HVAC company that offers everything you need.
You don’t want someone without proper training poking around your HVAC systems. It’s important to make sure any technician that works on your heating and cooling system is certified, as this proves they’ve received the education and training required to do the job right. Additionally, you won’t want to work with a business that hires non-certified contractors.
While there’s nothing wrong with hiring a new business, there tends to be more risk involved. Certifications may offer proof of training, but you may have a job that requires more experience.
When you’re looking to replace your HVAC system, you may be looking for a brand that offers specific features such as improved indoor air quality, high-efficiency capabilities, or a high SEER rating. (Learn what SEER rating means in HVAC here.) If you have a particular brand or feature in mind for your new HVAC system, you’ll want to confirm the business carries it before hiring them.
HVAC systems require regular maintenance to ensure they’re working at their highest efficiency level, aren’t negatively impacting indoor air quality, and aren’t raising your energy bill. Each system requires a different level of maintenance. Working with an HVAC business that offers a service plan will extend the life of your system and save you money on repairs.
One of the biggest concerns homeowners have when upgrading their HVAC system is whether it will require moving their entire system setup. This may be the case if you’re converting your system to a different kind or if your current duct system isn’t compatible. It’s important to ask your contractor about how installing a new HVAC system will impact your system’s location as well as any added costs.
After an HVAC technician looks at your heating and cooling system, they will offer you a quote on the work they recommend needs attention. Whether you’re looking into getting a new system installed or having repairs performed on an existing system, your contractor should be honest and straightforward about what is included and what is not. The quote should also inform you if they plan to replace any existing HVAC parts.
If you are having a new HVAC system installed, ask about what warranties the manufacturer offers. You should also ask if the contractor guarantees their work or has their own warranty on the parts. If you are having repairs done, you should ask the same questions regarding the parts.
Most importantly, be sure to get all of their answers to these questions in writing.
Once you’ve found an HVAC business you can trust with your heating and cooling system, it’s time to get to work. It’s important to make sure they can get started as soon as possible if your current system isn’t working and you’re living without heat or air conditioning. If it’s an emergency, you may want to see if they offer 24-hour service.
Even if it’s not, you likely don’t want to wait very long to get things done, so make sure the HVAC company can fit you into their schedule. It’s important not to skip any of these HVAC questions when looking for a technician to service your HVAC systems. Their answers will ease your mind and ensure they properly complete any repairs or installations. Find a trusted HVAC company near you, and your heating and cooling system will be at its most efficient in no time!
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